Terms of Service
1. Overview
This website is operated by Eternal Memories. Throughout the site, the terms “we”, “us” and “our” refer to Eternal Memories. By using our site and purchasing our products, you engage in our “Service” and agree to comply with the following terms and conditions.
2. Online Store Terms
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You must be at least 18 years old or have parental consent to use this site.
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You agree not to use our products for any illegal or unauthorized purpose.
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You may not transmit any viruses, worms, or code of a destructive nature.
3. Product Information
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All product descriptions and prices are subject to change without notice.
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We strive to display accurate images and descriptions, but colors may vary slightly depending on screen or lighting.
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All Eternal Memories products are custom-made and based on customer submissions (e.g. audio, video, names). Customers are responsible for the accuracy of their submitted files.
4. Order Acceptance & Refusal
We reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability. In such cases, you will be refunded in full.
5. Payments
All payments must be made in full at the time of order. We accept major credit cards, PayPal, and other payment options offered via Shopify.
6. Returns & Refunds
Please refer to our Return Policy for detailed information. Custom products (like Eternal Memories spheres) are not eligible for return, unless defective or damaged.
7. Shipping
Shipping times are estimated and not guaranteed. See our Shipping Policy for full details.
We are not responsible for delays caused by carriers, customs, or incorrect addresses provided by the customer.
8. Intellectual Property
All content on this website, including images, logos, text, and designs, is the property of Eternal Memories and may not be used or reproduced without permission.
9. Limitation of Liability
Eternal Memories is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our site or products.
10. Modifications to Terms
We reserve the right to update or change these Terms at any time. It is your responsibility to check this page periodically for changes.
🎁 Clause on Promotional Gifts
Promotions that include free gifts (such as gifts with purchase) only apply when a sphere is purchased.
👉 If the order does not include a sphere or if the only item purchased is the free gift, it will not be considered a valid purchase and will not be eligible for returns or exchanges.
The store reserves the right to cancel orders that do not meet this condition.
11. Contact
If you have any questions about these Terms of Service, please contact us: