Shipping Policy

Thank you for shopping with Eternal Memories. Below you'll find all the important information about our shipping process, times, and tracking.

1. 📍 Shipping Coverage

We proudly offer worldwide shipping from our fulfillment center.
Delivery times may vary depending on your location.

2. 🚚 Processing Time

All orders are processed within 1 to 3 business days.
During high-demand periods, processing may take slightly longer.
You’ll receive an email confirmation as soon as your order ships.

3. 📦 Estimated Delivery Time

These are estimates only. Delays may occur due to customs or carrier issues.

4. 🌍 Customs & Duties

International customers are responsible for any customs duties or import taxes charged by their country.
We are not responsible for delays caused by customs.

5. 🔁 Order Tracking

Once your order has shipped, you’ll receive a tracking number by email.
Please allow 24–48 hours for tracking info to update.

6. 📫 Lost or Delayed Packages

If your package seems delayed or lost, please contact us as soon as possible.
We’ll work with the carrier to locate it or offer a resolution.

📧 Email: eternalmemorieshop@gmail.com

7. 📍 Wrong Address Disclaimer

Please double-check your shipping address before placing the order.
We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

8. 🧸 Custom Orders

Since Eternal Memories products are personalized, please allow extra time for production and customization before shipment.

9. ❓ Questions?

If you have any questions about your shipment, feel free to contact us:
📧 eternalmemorieshop@gmail.com
We’re here to help!