Privacy Policy

At Eternal Memories, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store, we may collect the following information:

  • Personal details: name, email, shipping address, billing address, phone number.

  • Payment information: via secure third-party processors (we do not store credit card details).

  • Order information: items purchased, order total, customization details (e.g. videos, audio, names).

  • Device information: IP address, browser type, time zone, cookies, and usage data.

2. How We Use Your Information

We use the collected data to:

  • Fulfill and deliver your orders.

  • Process payments securely.

  • Provide customer support.

  • Send order updates, confirmations, and promotional offers (only if you opt in).

  • Improve your shopping experience on our site.

3. Sharing Your Information

We do not sell your personal information.

We may share it only with trusted third parties that help us run our business, such as:

  • Payment gateways (e.g. Shopify Payments, PayPal).

  • Shipping partners.

  • Email marketing platforms (if you subscribe).

  • Analytics services (e.g. Google Analytics).

These third parties are bound to protect your data under similar privacy standards.

4. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent to marketing communications at any time.

To exercise these rights, please contact us at:
📧 eternalmemorieshop@gmail.com

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Cookies

Our website uses cookies to improve user experience. You can disable cookies in your browser settings if you prefer not to be tracked.

7. Security

We implement industry-standard security measures to protect your information, but no system is 100% secure. We encourage you to protect your own passwords and devices.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a new effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 eternalmemorieshop@gmail.com